Orders & Returns
We are dedicated to providing a hassle-free and seamless shopping experience, and we are here to assist you with all of your order-related needs, including returns and exchanges. We kindly request that you review our policies and procedures.
Placing an Order:
- To place an order, just browse our dress selection, select your desired items, and add them to your shopping cart. Once you’re ready, proceed to the checkout page.
- During the checkout process, please provide accurate billing and shipping information. Ensure that your contact details are correct and up to date so we can keep you informed about your order status.
After you place your order, you will receive an order confirmation email with a summary of your purchase. Please review this email to ensure all information is correct. If you spot any errors, So please contact our customer support team immediately.
We typically process your orders within 3 – 5 working days. Once your order is processed, you will receive a shipping confirmation email.
Shipping & Delivery:
Shipping information, including delivery times and fees, can be found on our website – Shipping Information page.
Returns & Exchanges:
- Our goal is for you to be completely satisfied with your purchase, and if you’re not happy with it, we provide a hassle-free return and exchange policy.
- For detailed instructions and to request a return authorization, go to our Returns & Exchanges page to get started on a return or exchange.
- It is necessary to return items in their original condition, with tags and packaging intact, within 15 days of receiving your order.
After receiving and inspecting the returned product, we will process and issue refunds to you within 10-15 business days. Refunds will be issued to the original payment method.
If you have any questions or need assistance with your order, returns, or exchanges, please don’t hesitate to contact our customer support team. We are here to help you and ensure your satisfaction.
Changes to Orders & Returns Policy:
We reserve the right to modify all Orders & Returns Policy at any time. Any changes will be reflected on this page.
Thank you for choosing www.shhilon.com. We value your dreams and aim to provide you with high-quality stylish dresses, along with good customer service. We hope your shopping experience with us exceeds your expectations.