Order Cancellation
We understand that sometimes plans change, and you may need to cancel your order. We’re here to assist you with this process and ensure it goes as smoothly as possible. Please take a moment to review our order cancellation policy.
Cancellation Eligibility:
The order can not be cancelled. The amount can only be refunded if the products are damaged.
Changes to Cancellation Policy:
We reserve the right to modify our order cancellation policy at any time. Any changes will be reflected on this page.
How to Request a Cancellation:
To request an order cancellation, please follow these steps:
- Log in to your account.
- Go to the “Order History” section.
- Locate the order you wish to cancel and click on it.
- Click the “Cancel Order” button.
- Follow the prompts to confirm your cancellation request.
If you placed your order as a guest and do not have an account, please contact our customer support team at info@shhilon.com to request a cancellation.
Contact Us:
If you have any questions or require assistance with canceling an order, please contact our customer support team. We are here to help you with any concerns you may have.
Refund Process:
If your cancellation request meets the eligibility criteria and the order has not been shipped, we will process your refund within 10 – 15 business days.
Refunds will be issued to the original payment method used for the order. Please note that it may take several business days for the refund to appear on your account statement, depending on your payment provider.
